Adrian Anthony from Pune’s Customer Service team was the subject of a handwritten letter of appreciation from one of our CheapOair customers! The customer was impressed with Adrian’s unique style of his customer service approach and the manner in which he addressed her booking needs. “I am certain that the service he gave me will be repeated, as […]
National Hispanic Heritage Month is the period from September 15 to October 15 in the United States, when people recognize the contributions of Hispanic and Latino Americans to the group’s heritage and culture. Hispanics account for a large portion of our employee population and our MilesAway blog spotlights two of our many amazing employees. Chema Alvarado, SVP of […]
35 employees from our Gurgaon office participated in the sixth annual Pinkathon, India’s largest and only run for women. More than 60,000 women in 8 cities across India participated in this year’s series of events which is organized by the United Sisters Foundation. It’s designed to spread awareness about breast cancer and other health-related issues […]
The southern Indian state of Kerala experienced its worst floods in 100 years, which has claimed at least 370 lives and displaced over 800,000 people. To date, the estimated damage in the state has crossed Rs19,000 crore ($2.72 billion). These figures are rapidly increasing and the path to recovery will be long & arduous. As […]
Meet Mireille who works in our contact center in Mexico. Mireille recently received an impressive customer review where she was awarded a perfect 10 on the post-purchase survey which measures speed, ability to answer questions in a professional manner, and the probability that her customer would recommend CheapOair to others. The customer was extremely satisfied […]
Ankur Aruja, VP of Information Security, represented Fareportal as a panelist at a recent event titled “Evaluating the New Security, Data Protection & Cyber Challenges – Preparing for the Future and Keeping up to Date”. During his 45-minute segment, he shared his thoughts on the changing role of CISO, how daily learning has become a part of CISO’s life, the independence of CISO within the organization, and the value of proactive threat hunting.
When did you join Fareportal and what is your title? I first joined Fareportal as an intern in October 2016 and was then first full-time in March 2018 as a Business Analyst. What did you do before Fareportal? Upon receiving my Master’s in Science in Physics at San Diego State University, I started my […]
Teams from different lines of business within Pune’s contact center went face-to-face to compete during a day-long football tournament. Eight teams participated and the final match saw Team Customer Service take on Team Flight Failure, with Customer Service taking the win!
Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations.