The southern Indian state of Kerala experienced its worst floods in 100 years, which has claimed at least 370 lives and displaced over 800,000 people. To date, the estimated damage in the state has crossed Rs19,000 crore ($2.72 billion). These figures are rapidly increasing and the path to recovery will be long & arduous. As […]
Meet Mireille who works in our contact center in Mexico. Mireille recently received an impressive customer review where she was awarded a perfect 10 on the post-purchase survey which measures speed, ability to answer questions in a professional manner, and the probability that her customer would recommend CheapOair to others. The customer was extremely satisfied […]
Ankur Aruja, VP of Information Security, represented Fareportal as a panelist at a recent event titled “Evaluating the New Security, Data Protection & Cyber Challenges – Preparing for the Future and Keeping up to Date”. During his 45-minute segment, he shared his thoughts on the changing role of CISO, how daily learning has become a part of CISO’s life, the independence of CISO within the organization, and the value of proactive threat hunting.
When did you join Fareportal and what is your title? I first joined Fareportal as an intern in October 2016 and was then first full-time in March 2018 as a Business Analyst. What did you do before Fareportal? Upon receiving my Master’s in Science in Physics at San Diego State University, I started my […]
Teams from different lines of business within Pune’s contact center went face-to-face to compete during a day-long football tournament. Eight teams participated and the final match saw Team Customer Service take on Team Flight Failure, with Customer Service taking the win!
Pune employees recently collaborated with Vasundhara Abhiyan, a non-governmental organization that has supported environmental conservation in Pune for over 11 years. A team of employees, family, and friends came together to carry 200 saplings up a hill for planting, dug holes for planing, and repaired contour trenches. It was a great opportunity for the team […]
A two-day Mobile Hackathon was hosted in our New York office in Mid-July. Members from our Product, Development, Design, and UX Squads worked together to integrate Raleigh & Drake’s travel API into Mobile Web and our apps. The API is the world’s first influencer-driven discovery platform. By aggregating exclusive travel content from trusted influencers and brands, it serves geo-located, personalized recommendations to customers. As they engage, the system learns and gets smarter.
The teams completed the execution and collaboration on the design and UX components of the project. Many thanks to our team members who personified continuous improvement and collaboration throughout the event.
A group of employees in New York City volunteered with New York Cares at the Lower East Side Ecology Center last weekend. They helped the center clear weeds, plant flowers, and mulch the area. The Ecology Center offers unique e-wast and composting services, environmental stewardship opportunities, and educational programming to all New Yorkers who want to learn about environmental issues.
Meet Kriti, who works in our contact center in Gurgaon. She recently received two compliment s in one day from customers who were extremely satisfied with the service she provided them! The first customer praised her for her demeanor, noting that she was “great, very kind and helpful” during a transaction that involved making changes on a flight. […]
Excellence Awards CheapOair won the 2014 International Service Excellence Award from the Customer Service Institute of America and International Council of Customer Service Organizations.