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      About Us
      Fareportal is one of the fastest growing travel companies in the world...

    • Innovation

      Innovation
      Fareportal is committed to developing innovative products and services for travel consumers...

  • How We Can Help
    • Suppliers

      Suppliers
      We offer a full suite of travel solutions to promote, sell, process, and book travel...

    • Customers

      Customers
      As a customer, you benefit from our wide portfolio of travel options for all of your...

    • Advertisers

      Advertisers
      Fareportal Media Group (FMG) is a new independent media division that manages...

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BPO (Business Process Outsourcing)

With more than a decade of domain knowledge and functional expertise in travel operations for a number of well recognized consumer travel brands we offer the following Comprehensive BPO Services.

Front Office

  • Customer Services (first level up to escalated)
  • Sales, Reservations, Cancellations & Rescheduling for airline products
  • Sales, Reservations, Cancellations for hotel and car rental products
  • Help Desk for all travel products

Call Center Solutions

Strategically positioned in New York, Las Vegas and New Delhi, Fareportal operates a large 24/7 travel fulfillment and call center operation equipped with a state of the art call center and telecommunication infrastructure and staffed with highly experienced multi lingual travel professionals capable of handling very large call volumes on a daily basis.

Mid Office

  • Fare Filing & Loading
  • Hotel Contract Loading
  • Fares & Ticketing
  • Queue Management
  • Fraud Prevention
  • Schedule Change

Fare/Rate and Data Loading

For special fares and rates (bulk and net fares/rates for air tickets and hotels) the Fare and Data Analysis (FDA) department handles great volumes of fares and rates day in and day out to make available best and competitive price levels to the travel consumer market.

Ticketing and Quality Control Solutions – Multiple GDS'

Fareportal's travel business fulfillment center is comprised of highly trained staff on multiple Global Distribution Systems (Amadeus, Sabre, Galileo) and its own proprietary Transaction Management System (TMS) processing daily high volumes of airline tickets.

Credit Card Fraud Prevention

The travel e-commerce business is exposed to fraud transactions around the clock engaging the unauthorized use of credit cards. Fareportal's credit card fraud prevention system processing millions of transactions annually is rated by leading mer- chant banks as best in class.

Back Office

  • Technology and Development
  • Marketing (online)
  • Settlement & Reconciliation
  • Collections
  • Refunds Processing
  • Commission Audits
  • PNR Servicing

Technology and Development

Fareportal's large team of highly skilled software architects, engineers, developers and designers is well versed in diverse cutting edge and state of the art technology capable of creating very complex consumer facing web portals as well back-end-office solutions for the travel e-commerce business.

Marketing

Fareportal's online marketing team simultaneously manages a myriad of marketing verticals for a multitude of travel con- sumer brands such as Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Optimization (SMO), Affiliate Marketing Optimization (AMO) and E-mail Marketing Optimization (EMO) generating highly qualified traffic.