aba17_gold_winneraba17_bronze_winnerFareportal was recently honored at the American Business Awards with a Gold Stevie for the CheapOair Mobile App and Bronze Stevies for both the Product Development Team and the Customer Service Team.

The American Business Awards were created in 2002 to honor the achievements of organizations and professionals in the United States. It is one of the premier business awards organizations in the U.S. and features a variety of categories to recognize all areas of the workplace.

 

 

In the past year, the app made great leaps in functionality. Highlights include:

  • Personalized push notifications for upcoming trips
  • Integration with Apple Watch for a quick glance at itineraries
  • A companion Apple TV app allowing users to browse destinations and add them to a Wishlist that they can later access through the app to book
  • The convenience of selecting seats right from the app
  • US-Spanish, Canadian, Mexican and Australian versions

Innovations from Fareportal’s Product Development Team in 2016 include:

  • Integration of Apple Pay and Android Pay within the app to offer secure payment options for customers booking from their mobile device
  • Launch of a co-branded credit card program in partnership with Synchrony Financial
  • First online travel agency to offer Amtrak rail search alongside flights in partnership with SilverRail
  • Launch of the CheapOair Explore App for AppleTV allowing customers to discover new and unique travel options from the comfort of their couch
  • Development of the Fare Calendar allowing customers with flexibility to see the cheapest dates to travel
  • Development of an industry-leading ancillary attachment allowing Fareportal to sell any ancillary products an airline offers as long as it is listed in the Global Distribution System

Milestones for our Customer Service Team in 2016 include:

  • Fareportal has a Better Business Bureau A+ rating as of November 2016
  • Achievement of the high customer satisfaction rate of approximately 90% according to post-contact customer surveys as of November 2016
  • Fareportal has a 75% Net Promoter Score as of November 2016