Leading independent review site chooses CheapOair for its dedication and superior customer service
March 10, 2015 – CheapOair, a leading hybrid (online/traditional) travel agency, announced today that it was recognized with the High Flyers Award by Trustpilot in February. Only a handful of Trustpilot’s more than 10,000 review partners earn this elite title.
“CheapOAir demonstrates excellence in all of the values a High Flyers award recipient should. Reading through just a few of their over 1,300 reviews, it is obvious that customers are thrilled at CheapOAir’s commitment to delivering every customer a truly outstanding experience. Through their near-perfect TrustScore and their history of industry recognition, it is clear that their team is 100% dedicated to providing a personalized, attentive, and overall standout customer experience from top to bottom. By engaging directly with their customers, their team has built a reputation of delivering fast, simple, friendly, and exceptional service, setting a high standard for other members of the travel services and online review communities,” said Jordan Garner, director of customer success at Trustpilot.
In more than 1,200 online reviews, CheapOair has received consistently high praise and an overall ranking of 9 out of 10, underscoring its unshakeable commitment to delivering top-notch customer experience.
“We appreciate Trustpilot for recognizing our efforts to provide our customers with the best customer service experience,” said Brijen Rajput, senior vice president of online marketing at Fareportal, the parent company of CheapOair. “To make our customers’ travel effortless, affordable and enjoyable has always been our motto and we are particularly grateful for this objective recognition, based on independent, anonymous reviews from our global users.”
CheapOair’s excellent customer service was recognized with two other awards from top-tier global awards programs in the past two months alone, winning the top accolade in the Customer-Focused Innovations category in the 7th annual International Service Excellence Awards and gold award in the Innovation in Customer Service category in the 9th annual Stevie Awards for Sales and Customer Service.
Trustpilot offers a global, multi-language online open review community that builds trust and transparency between consumers and businesses. Launched in 2007 and boasting more than 100,000 businesses and 12 million consumer reviews, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers join Trustpilot and every five seconds a new review is posted. The platform helps businesses generate actionable insight through real-time analytics of customer review data, which can be used to improve business operations, increase customer satisfaction and drive innovation. Trustpilot has customers in 65 countries and offices in Copenhagen, London, New York and Melbourne. Trustpilot was selected as one of Crain’s 2014 Best Places to Work in New York City with 300 employees representing 40 nationalities.
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and hundreds of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.