CheapOair.com Acquires State of the Art Call Center

NEW YORK, October 9, 2006

CheapOair.com today announced that, in partnership with its technology partner Fareportal Inc., it has acquired a 26,000 square foot call center. This state of the art call center is equipped with the latest VOIP technology with the capacity to accommodate 950 agents.

The VOIP technology is provided by Inter-Tel, a leader in high-end call center solutions. Seamless, real-time reporting capabilities will allow CheapOair.com to operate 24 hours a day, allowing for over 3,000 calls to be handled daily.

“We have been considering outsourcing our call center to third party companies,” said Dominic John, infrastructure manager at CheapOair.com. “But by operating our own call center, we found we would save 55-60 percent, giving us the opportunity to pass the savings on to the customers who purchase travel through our Web site.”

CheapOair.com has been actively pursuing initiatives to upgrade customer care for its one million customers. The Web site now receives over 85,000 unique visitors per day.

“The new call center will allow us to provide service around the clock to our customers in the United States and Canada,” said Nikunj Dhawan, vice president of operations at CheapOair.com. “As we continue to hire well-trained customer support staff, we will better be able to offer the highest level of customer service.”

SOURCE: CheapOair.com

Fareportal Launches Web site That Offers Multi-Channel Lowest Fare Search and Booking Technology

NEW YORK, March 14, 2006

Fareportal today announced the launch of CheapOair.com, an online consumer air ticket wholesaler offering over 18 million special airfares, last-minute discounted fares, and unsold tickets at bargain rates. All fares are backed by the company’s low-fare guarantee, anywhere on the Internet.

CheapOair.com is partnered with major ticket wholesalers and travel technology providers to be able to provide their users with single-screen information in one simple search.

This recently launched Web site added cutting-edge technology through its technology partner, Fareportal Inc., which now enables customers to search multiple fare databases simultaneously while providing them with results on all airlines in a single screen within seconds. The published airfares are searched from multiple databases and the customer is assured that the fare is competitive.

After the highly successful launch of the site, the per-day visitor traffic continues to rise. It is now approaching 10,000 unique visitors daily.

“This new fare-search technology enhancement has helped us capture an audience that has time constraints and is looking for seamless transactions,” said Victor Alino, vice president of marketing at CheapOair.

CheapOair.com is one of the only major consumer sites to offer a two-step booking process. Within 10 seconds, over 12 databases, or 18 million fares, are searched and validated for seating.

“I thought our corporate travel agency always found us the lowest fares,” one satisfied client said, “but on a recent business trip to Japan, all flights were sold out and my colleague suggested Cheapoair.com. Not only did the company save me over $1,800, but my seats were confirmed right away. In today’s competitive travel market, we need innovative travel solutions like CheapOair.”

Recently, Cheapoair.com also upgrated its entire hardware to ensure full, 100 percent uptime.

“Our aim is to become the JetBlue of consumer travel sites,” Alino explained. “We aim to provide quality service and products at highly competitive rates, and are also building our call center’s infrastructure to ensure the smooth handling of large amounts of customer service calls.”

The company, based in New York City, has call centers throughout the United States and in Asia. Their target clients are leisure travelers and small to medium-sized business travelers who need a user-friendly service that offers speed and value. Travel packages including car and hotel are also offered.

SOURCE: Fareportal