Fareportal Shares Holiday Season Good Works to Encourage Giving

2021 is coming to a close, and the holidays are upon us.  In this traditional season of giving, Fareportal, the travel technology company behind leading online travel agencies CheapOair and OneTravel, is changing the narrative on what has been a very challenging year by sharing with others.

Continuing what has been a tradition of giving that spans more than a decade, and as an expression of goodwill, the company has donated to The Ali Forney Center, which supports LGBTQIA+ individuals and organizations; New York Cares, which addresses needs in the New York City area through year-round volunteer opportunities; Covenant House, which provides shelter, food, immediate crisis care, and other services to homeless and runaway youth; Tourism Cares, dedicated to supporting the travel & tourism industry; The Travis Roy Foundation, dedicated to supporting those suffering from spinal cord injuries; Berkshire South, supporting the health and well-being of residents of the Southern Berkshires; Digital Undivided, supporting the creation of economic opportunity for Black and Latinx women entrepreneurs; Children’s Hope India, serving the needs of the children of India, and Amigos de los Animales Puerto Rico, which rescues, rehabilitates, and rehomes abused and abandoned animals.

“Philanthropy has always been a foundational concept for Fareportal. Since the company’s inception, our Founder & Executive Chairman, Sam S. Jain, ensured that we prioritize giving back to the local and global community. This year presented unprecedented challenges to so many individuals that we felt it only right to step up our efforts to shine a light of hope as we enter the New Year,” said Werner Kunz-Cho, CEO of Fareportal.

The company hopes that sharing this information will remind others there is still time to brighten someone’s holiday by making a charitable donation.

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About CheapOair 

CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone, or live chat. Part of Fareportal’s family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million lodgings, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  

About Fareportal   

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company-owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel, and other travel and add-on ancillaries.  

Fareportal and Air Carrier aha! Join Forces to Serve US Regional Air Travelers

Fareportal, the travel technology company behind leading online travel agencies CheapOair and OneTravel, has announced the addition of aha! to the over 600 air carriers already available via the company’s online websites. The brands were the first of the major OTAs to be selected as a preferred partner and reach an agreement with the new airline. aha! went live on CheapOair and OneTravel in late November of this year.

aha! is a leisure airline brand of ExpressJet Airlines, and provides service to smaller communities with convenient, short, nonstop flights to in-demand destinations such as Reno-Lake Tahoe. 

Werner Kunz-Cho, CEO of Fareportal, shares his thoughts, “Air service to smaller communities has reduced over the last decade, and yet consumer demand for regional travel options continues. Our company’s focus on innovative technology to enhance the travel experience led aha! to CheapOair and OneTravel. We are extremely pleased to partner with aha! to provide this needed service to the traveling public.”

Subodh Karnik, Chairman and CEO of ExpressJet states, “Fareportal is a travel technology innovator, and we appreciate CheapOair & OneTravel’s ability to provide travelers with easy-to-book, customized air travel solutions. We are pleased to partner with Fareportal to market aha!’s reasonably priced, nonstop flights between Reno-Tahoe and cities in the western United States.”

Domestic air travel in the United States has been strong in the last half of 2021, and experts expect US travel volume to continue to increase in 2022. To service this demand, aha! has an aggressive route expansion strategy planned for the year.

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About CheapOair 

CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal’s family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million lodgings, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  

About Fareportal   

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.  

About aha!

aha! is a leisure brand of ExpressJet Airlines. aha! seeks to provide travelers in smaller communities, many who have seen air service reduced over the past decade through airline mergers, with convenient, short, nonstop flights to high-quality destinations like the Reno-Lake Tahoe region. In addition to offering value-priced, nonstop flights, aha! will soon partner with resorts, casinos, and attractions to “bundle” value-priced vacation packages.

About ExpressJet Airlines

ExpressJet Airlines is the union of Atlantic Southeast Airlines and Continental Express and operates Embraer ERJ145 regional jet aircraft. Over its 35-year history, ExpressJet has flown most Embraer, Bombardier, and ATR aircraft from cities across the continental United States into airports in the USA, Canada, Mexico, and the Caribbean. ExpressJet is majority owned by KAir Enterprises with United Airlines holding a minority interest.

Fareportal Continues Travel Innovation with Enhanced Chatbot Experience

The popularity of chat platforms has transformed the customer relationship management landscape. Chat platforms are now ubiquitous and have made their way into the fabric of everyday life. The demand for chat-based communications tools to support customers has grown, and that trend skyrocketed exponentially during the pandemic – a time when travel companies struggled to address the sharp rise in customer support requests.  

In response, Fareportal, the travel tech company powering online travel agencies CheapOair and One Travel, went to work to enhance its existing chatbot service. The chatbot uses natural language understanding to mimic human conversation and is available 24/7. Customers can engage with the chatbot to search for flights, request help with their existing booking, and make changes to – or even cancel – their existing bookings quickly and easily. The chatbot can resolve most inquiries and when needed, complex cases that require human intervention are routed to the company’s live agents.

Werner Kunz-Cho, CEO of Fareportal, comments, “The number of travelers needing our assistance keeps growing, so we’ve fast-tracked many innovations for CheapOair and OneTravel.  Our commitment to customer service is unwavering, and we are very pleased to offer our customers an easy-to-use and efficient chatbot solution.”

Due to the success of the chatbot’s end-to-end solution that helps customers through the lifespan of their travel plans, the tool handles 7,000 chats daily, a 12-fold increase from January 2021, with a 55% containment rate for chats resolved by the bot and a 95% success rate in customers’ intent identification. Further enhancements will be rolled out in the future as the demand for chatbot-based service grows and customer needs evolve.

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About CheapOair 

CheapOair is an online travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book online, on mobile apps for iOS and Android, by phone or live chat. Part of Fareportal’s family of travel brands, CheapOair bridges the gap between an online travel agency and a traditional agency with travel agents available worldwide to help find great deals on flights to global destinations on over 600 airlines, a million hotels, and 100s of car rental companies. Follow CheapOair on Facebook, Twitter, and Instagram for travel inspiration and helpful travel tips.  

About Fareportal   

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.