Group Travel Sales Agent

Title: Group Travel Sales Agent

Location:  New York, US

Type: Hybrid

Salary Range: $55,000 – $60,000                           

 

Job Description

 

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centres, Fareportal has built strong industry partnerships providing customers access to over 500 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

 

HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 500 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Description

We are seeking an energetic, highly motivated bilingual Group Travel Agent with strong sales acumen, and a proven track record of success. As a Group Travel Agent at Fareportal, you will be working in our growing Group Travel Department located in our offices in the US.

Our Group Travel Agents are responsible for providing group clients with some of the best airlines, hotels, experiences, cruises, vacation packages, grown arrangements, rail deals in the industry, while delivering the highest level of customer care.

This role will offer the opportunity to work for an exciting company in the midst of tremendous hyper-growth and provides an environment for your ideas to flourish within a creative, supportive team of industry experts. In addition, Fareportal provides an attractive compensation package, including competitive salaries and monthly incentives, paired with excellent benefits programs.

There isn’t a better time to join our growing global team!

Responsibilities:

• Manage potential client’s group inquires and requests, offering expert guidance and customized solutions via verbal and written communication, to secure optimal group rates and arrangements for air travel, rail, private charters, cruises, escorted tours, accommodations, and experiences, fostering strong relationship, increase clients base, and customer loyalty.
• Provide personalized service to a wide range of group clients, ensuring timely, accurate and professional assistance for their distinctive cases and requests.
• Oversee group sales transactions from start to finish, including negotiating contract terms and conditions, if necessary, rates, coordinate logistics and details, ensuring timely and successful execution of group travel arrangements.
• Manage communication and relationships with our business partners through timely and professional touchpoints that support the group’s business, follow-up emails, phone calls, online platforms provided by suppliers, attend to meetings that comply with best practices and the latest commercial and legal protocols to conduct business in a secure manner.
• Fulfillment, provide expert support and professional solutions to our clients, addressing questions, concerns, changes, cancellations, extensions, refunds, billing clarifications with the highest degree of professionalism.
• Drive security, sales, and retention through exceptional customer service, building strong relationships with new and existing client base, delivery personalized travel solutions to meet unique needs and exceed expectations.

Requirements:

• 5+ years of US based experience managing groups/corporate travel in travel agencies, airlines, or hotels, with a strong focus on sales, operations, and clients/business partners relationships.
• Customer-facing role with a focus on groups or corporate travel, with expertise in inbound/outbound calls/emails for customer service and issue resolution.
• Travel industry knowledge, familiarity with travel software, systems, and regulations (e. g. GDS, CRM, ARC, IATA).
• Operations experience with group travel planning, coordination, and execution, including contracts and negotiations.
• Communication skills, excellent verbal, and written communication skills, with the ability to effectively communicate with clients, colleagues, and vendors.
• Problem-Solving and adaptability, proven ability to think critically, solve problems, and adapt to changing situations, such as last-minute cancelations or changes impacting the other travel components of a group.

Skills:

• Advanced GDS experience (SABRE and/or Amadeus).
• Savvy Internet research skills for travel related purposes.
• Familiar understanding of air, cars, rail, charters, hotel, experiences and group contracts.
• Basic ticketing knowledge.
• Excellent interpersonal and verbal/written communication skills.
• Familiar with airlines NDC tools for group travel agents.
• Bilingual English / Spanish to read, write and understand legal contracts, negotiate on behalf of Fareportal, and be able to offer competitive group products to our clients.
• Proficient in Microsoft Office.

 

Personal Impact:

Our company culture promotes innovation and collaboration and harbors a unique entrepreneurial spirit.

The right people will:

1. Understand the unique challenges and tremendous opportunities associated with a rapidly growing fast-paced, entrepreneurial environment, with the ability to deal with ambiguity but equally the freedom to explore and innovate.
2. Manage a continuously evolving set of priorities when everything (really-everything!) is important. You can’t get overwhelmed or sidetracked easily.
3. Be vocal with idea generation; speaking-up fuels discussion, ideation, and groupthink. 98% of ideas may fly by the wayside – but your impenetrable spirit allows the other 2% to soar! Your voice defines the value you bring to the organization.
4. Have the maturity to work on goals at hand independently and have the ability to consider overall strategies.
5. Understand the power of our ownership and accountability culture; built on principles and values that compel everyone at Fareportal to think and act like an owner of the business.

Fareportal’s Mission is to “Make travel effortless, affordable, and enjoyable by providing customers with their perfect trip, through the relentless pursuit of innovation in technology and unsurpassed customer care.” If you love technology, travel, and innovation, begin your journey here.

 

Benefits & Perks

Fareportal offers our team members a wide range of market-leading benefits and other perks, including:

• Health, Dental and Vision Benefits
• Competitive Paid Time Off and Leave Policies
• Employee Friendly Technology and Gadget Policies

 

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.

 

Fareportal is proud to be an equal opportunity employer.  We strive to create a culture of diversity and inclusion for all our team members and are committed to maintaining a workplace that is free from unlawful discrimination and harassment. Unlawful discrimination based upon race, color, religious creed, sex, gender, pregnancy, gender identity, gender expression, sexual orientation, national or ethnic origin, ancestry, citizenship, age, marital status, genetic information, medical condition, physical or mental disability, military and veteran status and all other characteristics prescribed by law is strictly prohibited.