Lead – Internal Fraud Investigator (ATL/TL)

Title: Lead – Internal Fraud Investigator (ATL/TL)

Location: Gurgaon, India

Type: Hybrid, In-Office

Job Description

Who We Are:

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Fareportal is one of the leading sellers of airline tickets in the United States.   We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

FAREPORTAL HIGHLIGHTS:

• Fareportalis the number 1 privately held online travel company in flight volume.
• Fareportalpartners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.
• Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Overview

We are seeking a detail-oriented and analytical Fraud Investigator to join our team. In this critical role, you will leverage your expertise to identify, investigate, and mitigate fraudulent activities while ensuring compliance with regulatory requirements. You will be instrumental in developing and implementing fraud detection strategies, collaborating with cross-functional teams to enhance our fraud prevention efforts.

Job Description and Responsibilities:

• Be the lead investigator one or of more cases. Self-manage the investigation from start to end, including compiling a periodic investigation report for senior management.
• Conduct investigations into suspected fraudulent activities reported by external or internal reporting mechanisms across all functions and departments.
• Perform a deep and details analysis of any available data, logs, or other information as part of the investigation.
• Proactively Identify and track down additional sources of data that can be used to help facilitate an investigation.
• Conduct internal forensic investigations using tools available within the organisation, log analysis, and monitoring systems.
• Work closely with the Information Security team to track unauthorized data access, phishing incidents, and security control bypasses.
• Assess risks in the Ops and Tech processes, identifying vulnerabilities in third-party tools like Accertify, etc.
• Gather and document evidence, prepare detailed investigation reports, and recommend corrective actions.
• Collaborate with Legal & compliance and Information Security teams as part of a broader fraud mitigation function.
• Stay updated with emerging fraud trends, regulatory changes, and industry best practices.
• Ensure that fraud investigation processes align with PCI DSS and ISO 27001 requirements.
• Monitor alerts for high-risk employees handling sensitive customer data (emails, phone numbers, credit card details).
• Conduct interviews and communicate with stakeholders as required.

Required Skills & Qualifications:

• Bachelor’s / master’s degree in finance, Accounting, Law, or an information security curriculum
• 4+ years of experience in fraud investigation, internal audits, or information security.
• Strong knowledge of fraud analytics, forensic tools, and SIEM solutions.
• 4+ years of experience as a Lead Fraud/Financial Crimes Investigator or forensic auditing.
• Familiarity with regulatory compliance requirements (e.g., PCI DSS, ISO 27001, etc).
• Self-managing – able to initiate, run and conclude investigations from start to end.
• Hands-on experience with Fraud methodologies, best practices, incident handling.
• Experience with third party tools such as Accertify, Observe IT, etc preferred.
• Ability to analyze logs, transaction data, and employee behavior for fraud detection.
• Hands-on experience with fraud detection tools, case management systems, and payment security protocols.
• Proficiency in data analysis tools, fraud detection software, or investigative techniques.
• Excellent communication and report-writing skills
• Ability to handle sensitive and confidential information with integrity.
• Knowledge of relevant laws, regulations and compliance frameworks
• Work independently.

Preferred Skills & Qualifications:

• Certification in Fraud examination (CFE) or forensic accounting is preferred.
• Detail-oriented, ability to consistently provide high-quality products that are concise, thorough and accurate;
• Work independently
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.