Sam S. Jain
Founder & Executive Chairman.
Sam S. Jain is the Founder & Executive Chairman of Fareportal. After beginning his career in travel, Jain quickly noticed the inefficiencies inherent in the offline processes of the wholesale travel industry. Recognizing the opportunity, he began work to automate and digitize wholesale travel ticket purchases. He launched his first brand Farebuzz which was directed towards B2B customers.
In 2003, Jain used his own finances and bootstrapped the launch of Fareportal, a tech company focused on Flights in the US and Canada. Sam then acquired Travelong, a 50-year old travel company which provided Fareportal and other groups with ticket fulfillment and back-end processes. Travelong helped expand Fareportal’s relationships with a host of airlines globally.
Jain then moved to acquire One Travel based in Nevada, which provided a platform for product and market diversification. The company’s CheapOair brand targets the value-conscious market, while One Travel serves the more affluent, aspirational traveler.
Jain continued to grow partnerships with airlines worldwide, which currently stands at over 500 Airlines globally. He also worked with Product, Tech, and Marketing teams to provide customers with a great experience.
Jain’s conservative approach to operating the business has meant staying debt free and self-funded. His goal is for long term slow and steady growth of the organization with a keen focus on reliability, quality, and compliance.
In 2005, when CheapOair was launched as Fareportal’s first consumer online portal, Jain built and conceived the first OTA to incorporate the hybrid approach. This customer-centric and customer first focus emphasizes what Sam calls “the human touch” by combining the ease of online purchase and the support of live agents. Jain still believes in that promise, and as a result, Fareportal now employs thousands of customer care agents in locations worldwide and the company’s CheapOair and One Travel brands are the only online travel agencies that feature 800#’s on every webpage. Fareportal has begun to invest in Chat bots in addition to its human agents.
Jain was one of the first to foresee airfare unbundling and as a result, CheapOair was the first OTA to integrate the ability to purchase seats, bags, and other ancillaries. CheapOair is recognized as a leading OTA and appears regularly on the annual Travel Weekly Power List. The Fareportal of today has grown to include domestic and international brands including CheapOair, One Travel, Duke’s Court Travel, Royal Scenic, ConsoTravel, Travelong, and Club Miles.
In addition to maintaining his trademark emphasis on innovation, Sam S. Jain’s focus is on investing in company employees across the globe to help them grow in their professions to achieve their and the company’s common goals. Looking to the future, Fareportal will continue to invest in its people and deliver value to customers.
Even though he no longer works day to day managing the organization, as the Executive Chairman of the board, Jain provides support to the management team on Strategy, senior level recruitment, corporate development, and general board matters.
Jain is well recognized as a Travel Industry expert and leader who has given several interviews and participated in multiple forums through travel trade publications and conferences.
He also works closely on giving back to the community with organizations such as NYU Langone Wynthrop University Hospital, Ali Forney Center, Covenant House, Meals on Wheels (Staten Island), Blacks in Travel and Tourism, Association of Indians in America (AIA), Tourism Cares, New York Cares, and others.
Sam has an MBA from NYU Stern school of business, he has also completed an MBA Essentials certificate program from the London School of Economics, and Organizational Design for Digital Transformation course from the MIT Sloan School of Management.
Sam S. Jain Interviews
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In Conversation with
Sam S. Jain
Meet the Man Behind the Third Largest Online Travel Agency