High-caliber customer service named as winner in the ‘Customer Focused Innovations of the Year’ category
January 20, 2015 — CheapOair, a leading hybrid (online/traditional) travel agency, announced today that its customer service contact centers won the ‘Customer Focused Innovations of the Year’ category in International Service Excellence Awards. Organized by the Customer Service Institute of America and International Council of Customer Service Organizations and now in its 7th year, the International Service Excellence Awards are the preeminent awards for the customer service profession, designed to recognize, promote and reward excellence, professionalism and outstanding achievement in the industry.
“CheapOair’s focus on their customers is clear. CheapOair employs highly trained professionals that work with customers every step of the way, as well as technology that is user-friendly and relevant to customer needs, providing customers with exactly what they are looking for while saving time and money,” said Christine Burke, executive director, Customer Service Institute of America.
CheapOair won the Customer Focused Innovations category, one of the most highly competitive categories in this year’s awards program, out of five finalists and 50 applicants. CheapOair was also named one of 12 finalists in the Contact Center of the Year category. CheapOair has seven contact centers globally, in Midtown Manhattan New York and Las Vegas in the U.S., three in Canada, one in the United Kingdom, and one in India. The final stage of the judging process included a site visit to the Manhattan contact center in November 2014.
“This global award validates our vision and strategy of offering our customers superior customer service to make their travel booking experience effortless, affordable and enjoyable,” said Werner Kunz, chief operating officer at Fareportal, the parent company of CheapOair. “Judged by customer service experts and with this year’s other winners including such industry heavyweights as DHL, Microsoft and Wells Fargo, this award showcases CheapOair’s excellent standards of customer service – and our unique focus on our customers.”
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.