Flight booking innovation improves customer experience
Continuing a string of flight technology booking innovations, Fareportal, the travel technology company that powers leading online travel agencies CheapOair and One Travel is pleased to announce the launch of New Distribution Capability (NDC) to ensure customers purchasing tickets on any airline of the Lufthansa Group, which include Austrian Airlines, Lufthansa, SWISS and Brussels Airlines, via Fareportal sites have access to their full range of products and services.
“We’ve always emphasized technical innovation at Fareportal and are therefore very pleased to be able to support our valued partner Lufthansa Group airlines in their NDC integration with a hybrid travel agency,” said Sam S. Jain, Fareportal CEO & Founder.
For Fareportal, this is the latest in a series of NDC integrations with major airlines.
“Lufthansa Group airlines are committed to constantly enhancing their customer experience, and so is Fareportal. NDC integration is part of that commitment. We’ll now be offering customers the ability to easily purchase seats, bags, branded fares, ancillary bundles, and “Continuous Pricing” price offers,” remarked Chema Alvarado, Fareportal Executive Vice President, Supplier Relations.
“We are excited to enter into this partnership with Fareportal fostering modern airline retailing to the benefit of our customers,” said Frank Naeve, Vice President of Sales, The Americas, Lufthansa Group. “Jointly we aim at developing a unique customer experience and are committed to shaping the industry with distribution innovation.”
The launch is scheduled for early April 2021, just ahead of the generally anticipated uptick in demand for travel expected by travel experts this spring/summer.
Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million hotels, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and One Travel, Fareportal enables consumers to book online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international and domestic flight, hotel and other travel and add-on ancillaries.
About The Lufthansa Group
The Lufthansa Group is a globally operating airline group. In its home market of Europe it plays a leading role. The Lufthansa Group is made up of the business segments Network Airlines, Eurowings and Aviation Services. All business segments are among the leading providers in their respective sectors. The Network Airlines business segment includes the airlines Lufthansa German Airlines, SWISS, Austrian Airlines and Brussels Airlines. Eurowings focuses on point-to-point traffic, especially on short-haul routes. The Aviation Services include in particular the business segments Logistics, MRO and Catering.