CheapOair Launches New TV Commercial

Leading hybrid travel agency to run TV spot on top cable networks

October 24, 2014 — CheapOair, leading hybrid (online/traditional) travel agency, announced today that it launched a new TV commercial that follows in the successful direct response format that has worked well for the company previously; online, in print, in radio, and in its previous TV commercials. The new TV spot runs on BBC America, Comedy Central, FXX, MTV, Palladia, TBS, TV One and VHC and was created by N. Watson Productions.

The new TV commercial prominently shows CheapOair’s phone number, which is a key differentiator for the travel agency, and explicitly highlights CheapOair’s unique flight search capabilities, such as an easy, 3-step booking process, as well as ability to mix and match itineraries on different airlines and search for alternate dates and airports. It also showcases some of CheapOair’s more than 450 airline partner brands.

“Direct response is in CheapOair’s DNA,” said Patriek Karayil, chief marketing officer at Fareportal, the parent company of CheapOair. “The spot follows in the footsteps of our other award-winning TV commercials, highlighting what CheapOair is best known for: our hybrid – online and traditional – travel agency model.”

Previous CheapOair spots received high praise and recognition in the industry, with its “Possibilities” spot winning 2014 Magellan Awards and its “Get There for Less” spot winning 2011 Magellan Awards from Travel Weekly, both in the Online Travel Services Marketing – TV Commercial category. To view the latest spot, go to: https://www.youtube.com/watch?v=Yv-cwrpXjA8.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-800-556-2345) bridges the gap between an online and traditional travel agency with certified travel agents available 24/7 to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Named Finalist in Two Customer Service Categories in 7th Annual International Service Excellence Awards

Superior customer service recognized in ‘Contact Center of the Year’ and ‘Customer Focused Innovations of the Year’ categories

 

October 15, 2014 — CheapOair announced today that its customer service contact centers were named as finalists in two categories – in the ‘Contact Center of the Year’ category, as well as ‘Customer Focused Innovations of the Year’ category – in International Service Excellence Awards. Organized by the Customer Service Institute of America and International Council of Customer Service Organizations and now in its 7th year, International Service Excellence Awards are the preeminent awards for the customer service profession, designed to recognize, promote and reward excellence, professionalism and outstanding achievement in the industry.

CheapOair has seven contact centers globally, in Midtown Manhattan New York and Las Vegas in the U.S., three in Canada, one in the United Kingdom, and one in India. Up against more than 80 applicants in the Contact Center category, CheapOair was named one of 12 finalists; with only approximately 15% of applicants selected as finalists in this highly competitive category. CheapOair was also named as one of only five finalists in the Customer Focused Innovations category. Out of 50 applicants, only approximately 10% of applicants became finalists in what proved to be an even more highly competitive category.

“Judged by customer service experts and with previous winners including such industry leaders as Delta, FedEx and Wells Fargo, these awards offer CheapOair an opportunity to showcase the tremendous importance of our unique focus on – and the excellent standards of – our customer service,” said Werner Kunz, COO at Fareportal, the parent company of CheapOair. “This global recognition is an award we are all incredibly proud of, as it validates our focus on offering our customers superior customer service and making their travel booking experience effortless, affordable and enjoyable.”

The final stage of the judging process in the 7th annual International Service Excellence Awards will include site visits to the finalist contact centers in November. Winners will be announced later this year.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-800-556-2345) bridges the gap between an online and traditional travel agency with certified travel agents available 24/7 to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Announces Agreement with Jetstar Group

Travelers offered more choice for affordable airfares in Australia, New Zealand and Asia-Pacific

 

October 08, 2014 — CheapOair announced today that it now offers inventory from Jetstar Group airlines, including Jetstar Airways and Jetstar Asia. Jetstar is a group of low fares airlines offering flights to more than 60 destinations across Asia Pacific. This new agreement will offer CheapOair customers new, affordable airfare options in Australia, New Zealand, and across the Asia-Pacific region.

“This partnership with CheapOair offers Jetstar a great opportunity to offer our all day everyday low fares to more customers in the USA,” said Benjamin Tan, Jetstar’s Group Head of Sales.”

Consumers will benefit from the new Jetstar inventory, which has been added to CheapOair’s existing range of affordable flight options. Now, using CheapOair’s “Multiple Cities” feature, travelers will be able to book more than one leg of their next international trip with attractive Jetstar fares. For example, a customer traveling from Los Angeles to Sydney can search for Jetstar flights originating in Sydney to experience exotic countries like China, Fiji, Myanmar, Japan, Singapore, Thailand and Vietnam.

“With the introduction of Jetstar flights on CheapOair, we are excited to provide our customers worldwide with even more flight choices,” said Sanjay Hathiramani, senior vice president of supplier relations at CheapOair. “Those booking on CheapOair will be able to maximize their next trip to Australia, New Zealand, and destinations throughout Asia by booking a low-cost flight on Jetstar to help them experience more destinations on one trip.”

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-800-556-2345) bridges the gap between an online and traditional travel agency with certified travel agents available 24/7 to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

About Jetstar Group
The Jetstar Group is a network of value based carriers providing all day everyday low fares across Australia, New Zealand and the Asia Pacific region. Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often. The Jetstar Group is one of the largest low cost carriers in the Asia Pacific by revenue and has flown more than 140 million passengers since launching in 2004. In the past financial year ended June 2014, the Jetstar Group carried more than 20 million customers.

Fareportal Wins Magellan Awards for the Fifth Consecutive Year

Leading hybrid travel company once again recognized for innovation in online travel services marketing

 

October 1, 2014 — Fareportal, the parent company to leading hybrid (online/traditional) travel agencies CheapOair and OneTravel, announced today that Travel Weekly selected CheapOair as a Gold winner in the 2014 Magellan Awards in the Online Travel Services Marketing – TV Commercial category for its “Possibilities” spot. CheapOair also won the Silver award in Online Travel Services Marketing – Advertising/Marketing Campaign category for its APP-solute Getaway.

“Consistently winning the Magellan Awards for five years in a row is an exciting validation of CheapOair’s advertising and marketing efforts,” said Patriek Karayil, chief marketing officer at Fareportal.

From design to marketing to services, The Travel Weekly Magellan Awards honor the best in travel and salute the outstanding travel professionals behind it all. Since 2008, the awards have become some of the top accolades in the travel industry.

“Consistently winning the Magellan Awards for five years in a row is an exciting validation of CheapOair’s advertising and marketing efforts,” said Patriek Karayil, chief marketing officer at Fareportal. “At CheapOair, we aim to make travel effortless, affordable, and enjoyable by providing customers with the perfect trip, through relentless innovation in technology and unsurpassed customer service. Our advertising and marketing efforts support this mission and are designed to encourage millions of travelers to book their trips, effortlessly and affordably, with CheapOair every year.”

Previously, Fareportal won the following Magellan Awards:

  •     2013:
  •     Online Travel Services Marketing – Print Advertising for CheapOair NYC Campaign
  •     2012: three awards:
  •     Online Travel Services Marketing – App for “CheapOair Flight Search”
  •     Online Travel Services Marketing – Mobile Site for CheapOair Mobile Site
  •     Online Travel Services Marketing – Websites for OneTravel
  •     2011: three awards:
  •     Online Travel Services Marketing – TV Commercial for “Get There for Less”;
  •     Online Travel Services Marketing – Promotional Video for “Crazy in Love”;
  •     Online Travel Services Marketing – Overall – Blog for “CheapOair Travel Blog”
  •     2010:
  •     Online Travel Services Marketing – Promotional Video for “Lesson Learned”

About Fareportal
Fareportal is a travel technology company that powers hybrid (online/traditional) travel agencies. Utilizing its innovative technology and company owned and operated contact centers, Fareportal has forged strong industry partnerships with over 450 airlines, 150,000 hotels and 100s of car rental companies to serve millions of customers every year. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal’s airline partners benefit from access to a broad customer base that books high-yield international travel and add-on ancillaries at a rate higher than the industry average. To learn more, visit http://www.Fareportal.com.