Superior customer service recognized in ‘Contact Center of the Year’ and ‘Customer Focused Innovations of the Year’ categories
October 15, 2014 — CheapOair announced today that its customer service contact centers were named as finalists in two categories – in the ‘Contact Center of the Year’ category, as well as ‘Customer Focused Innovations of the Year’ category – in International Service Excellence Awards. Organized by the Customer Service Institute of America and International Council of Customer Service Organizations and now in its 7th year, International Service Excellence Awards are the preeminent awards for the customer service profession, designed to recognize, promote and reward excellence, professionalism and outstanding achievement in the industry.
CheapOair has seven contact centers globally, in Midtown Manhattan New York and Las Vegas in the U.S., three in Canada, one in the United Kingdom, and one in India. Up against more than 80 applicants in the Contact Center category, CheapOair was named one of 12 finalists; with only approximately 15% of applicants selected as finalists in this highly competitive category. CheapOair was also named as one of only five finalists in the Customer Focused Innovations category. Out of 50 applicants, only approximately 10% of applicants became finalists in what proved to be an even more highly competitive category.
“Judged by customer service experts and with previous winners including such industry leaders as Delta, FedEx and Wells Fargo, these awards offer CheapOair an opportunity to showcase the tremendous importance of our unique focus on – and the excellent standards of – our customer service,” said Werner Kunz, COO at Fareportal, the parent company of CheapOair. “This global recognition is an award we are all incredibly proud of, as it validates our focus on offering our customers superior customer service and making their travel booking experience effortless, affordable and enjoyable.”
The final stage of the judging process in the 7th annual International Service Excellence Awards will include site visits to the finalist contact centers in November. Winners will be announced later this year.
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.