CheapOair Named High Flyers Winner by Trustpilot

Leading independent review site chooses CheapOair for its dedication and superior customer service

March 10, 2015 – CheapOair, a leading hybrid (online/traditional) travel agency, announced today that it was recognized with the High Flyers Award by Trustpilot in February. Only a handful of Trustpilot’s more than 10,000 review partners earn this elite title.

“CheapOAir demonstrates excellence in all of the values a High Flyers award recipient should. Reading through just a few of their over 1,300 reviews, it is obvious that customers are thrilled at CheapOAir’s commitment to delivering every customer a truly outstanding experience. Through their near-perfect TrustScore and their history of industry recognition, it is clear that their team is 100% dedicated to providing a personalized, attentive, and overall standout customer experience from top to bottom. By engaging directly with their customers, their team has built a reputation of delivering fast, simple, friendly, and exceptional service, setting a high standard for other members of the travel services and online review communities,” said Jordan Garner, director of customer success at Trustpilot.

In more than 1,200 online reviews, CheapOair has received consistently high praise and an overall ranking of 9 out of 10, underscoring its unshakeable commitment to delivering top-notch customer experience.

“We appreciate Trustpilot for recognizing our efforts to provide our customers with the best customer service experience,” said Brijen Rajput, senior vice president of online marketing at Fareportal, the parent company of CheapOair. “To make our customers’ travel effortless, affordable and enjoyable has always been our motto and we are particularly grateful for this objective recognition, based on independent, anonymous reviews from our global users.”

CheapOair’s excellent customer service was recognized with two other awards from top-tier global awards programs in the past two months alone, winning the top accolade in the Customer-Focused Innovations category in the 7th annual International Service Excellence Awards and gold award in the Innovation in Customer Service category in the 9th annual Stevie Awards for Sales and Customer Service.

About Trustpilot
Trustpilot offers a global, multi-language online open review community that builds trust and transparency between consumers and businesses. Launched in 2007 and boasting more than 100,000 businesses and 12 million consumer reviews, Trustpilot produces a TrustScore for businesses based on recent reviews. Every day, more than 10,000 consumers join Trustpilot and every five seconds a new review is posted. The platform helps businesses generate actionable insight through real-time analytics of customer review data, which can be used to improve business operations, increase customer satisfaction and drive innovation. Trustpilot has customers in 65 countries and offices in Copenhagen, London, New York and Melbourne. Trustpilot was selected as one of Crain’s 2014 Best Places to Work in New York City with 300 employees representing 40 nationalities.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and hundreds of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

OneTravel First to Offer Voice Integrated Flight Search on its App

OneTravel launches Opal with voice enabled features on its Android app

February 25, 2015 — OneTravel announced today the launch of Opal™, a personalized, voice-activated travel agent, on its mobile app. Travelers can now, using their mobile device’s built-in microphone, interact with Opal just like they would with a regular customer service agent and the voice-activated agent can help them book flights, search schedules, and more.

OneTravel Android app users can now search for flights by tapping the microphone icon on the flight search screen and interacting with Opal using their voice. Opal can search more than 450 airlines on OneTravel, ask for missing search criteria or details, read between the lines using context clues, knowing whether a traveler is flying one way or roundtrip, and finally, direct travelers to OneTravel’s customer service if needed.

“OneTravel prides itself on the highest quality of customer service and an unparalleled level of cutting edge technical innovations,” said Werner Kunz, chief operating officer at Fareportal, the parent company of OneTravel, as well as CheapOair. “With the introduction of the first voice integrated flight search in the industry, we’re proud to offer both to our OneTravel app users.”

Voice integrated flight search is easy for travelers to use. Users tap the microphone to start interacting with Opal using phrases like “I need to book a flight from New York to Chicago for next Monday.” Opal asks for any missing information and once she has all the information, such as origin, destination, departure and return dates, she initiates the search instantaneously. To modify the search the user can either key-in or speak the changes.

About OneTravel
OneTravel is a leading online travel booking site offering travel deals for today’s savvy traveler looking for quality and value. Launched in the mid-nineties in a barn in Pennsylvania, OneTravel is now recognized in the US and internationally for providing one-stop shopping for all travel needs: millions of cheap flights including business and first class, hotel deals, car rentals and cheap vacation packages to top destinations throughout the world. For the best value in travel visit OneTravel.com, or call 866-794-6049.

Fareportal Wins Outstanding HR Team in 2014 Global Business Excellence Awards

HR team recognized for its recruitment, talent management and employee well-being initiatives for over 2,500 employees across five countries

January 22, 2015 — Fareportal, one of the fastest-growing travel technology companies, announced today that its HR Team won Outstanding HR Team in 2014 Global Business Excellence Awards. Fareportal’s human resources team handles all functions from talent acquisition through performance management to employee well-being and company culture initiatives.

“Managing the HR function for Fareportal, one of the fastest growing travel companies in the world with more than 2,500 employees in five countries, is a herculean task,” commented this year’s Global Business Excellence Awards judges. “Fareportal’s HR team rose to the challenge and implemented a number of new initiatives for recruitment, talent management and employee well-being that have transformed the business. Staff satisfaction rose by 25% and global staff attrition has been maintained at the exceedingly low rate of 5%. With the new professional HR services behind them, staff are now more productive, focused and have generated some great innovations for clients.”

Global Business Excellence Awards, one of the world’s highest profile awards, pride themselves on having a large panel of independent expert judges who select winners according to strict criteria for each category and sector; focusing on financial results, innovation, customer, employee, investor and community benefits. The awards attract a wide range of entries from across the world, from large international companies such as Heathrow Airport, Microsoft, Portugal Telecom and Royal Bank of Scotland to dynamic and innovative start-ups.

“This award is particularly exciting for us, as it rewards our 75-person global HR team, who work tirelessly every day to ensure each of our employees globally feels fulfilled, challenged and happy at work and for that reason better able to serve the needs of our customers,” said Prev Venugopal, senior vice president and head of human resources at Fareportal, the parent company of popular online booking site CheapOair. “Every day we strive to create the perfect trip for our customers and this award provides confirmation that we are progressing in the right direction. The award also serves as an ideal opportunity to once again thank the team for their ceaseless efforts – it is the combined efforts of the HR team globally that really made this possible.”

About the Global Business Excellence Awards
The Global Business Excellence Awards are open to private, public and third sector organisations of all sizes, based in any country around the world. Entrants to the Global Business Excellence Awards do not have to be operating globally to enter the awards, entries are judged against other entries from the same country. There are four rounds each year with quarterly deadlines being the last working day of February, May, August and November and winners for each round hold their title for twelve months.
For more information and to find out how to register for the next round of the Global Business Excellence Awards visit http://www.gbeawards.com/

About Fareportal
Fareportal is a travel technology company that powers hybrid (online/traditional) travel agencies. Utilizing its innovative technology and company owned and operated contact centers, Fareportal has forged strong industry partnerships with over 450 airlines, 150,000 hotels and 100s of car rental companies to serve millions of customers every year. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal’s airline partners benefit from access to a broad customer base that books high-yield international travel and add-on ancillaries at a rate higher than the industry average. To learn more, visit http://www.Fareportal.com.

CheapOair Wins 7th Annual International Service Excellence Awards

High-caliber customer service named as winner in the ‘Customer Focused Innovations of the Year’ category

January 20, 2015 — CheapOair, a leading hybrid (online/traditional) travel agency, announced today that its customer service contact centers won the ‘Customer Focused Innovations of the Year’ category in International Service Excellence Awards. Organized by the Customer Service Institute of America and International Council of Customer Service Organizations and now in its 7th year, the International Service Excellence Awards are the preeminent awards for the customer service profession, designed to recognize, promote and reward excellence, professionalism and outstanding achievement in the industry.

“CheapOair’s focus on their customers is clear. CheapOair employs highly trained professionals that work with customers every step of the way, as well as technology that is user-friendly and relevant to customer needs, providing customers with exactly what they are looking for while saving time and money,” said Christine Burke, executive director, Customer Service Institute of America.

CheapOair won the Customer Focused Innovations category, one of the most highly competitive categories in this year’s awards program, out of five finalists and 50 applicants. CheapOair was also named one of 12 finalists in the Contact Center of the Year category. CheapOair has seven contact centers globally, in Midtown Manhattan New York and Las Vegas in the U.S., three in Canada, one in the United Kingdom, and one in India. The final stage of the judging process included a site visit to the Manhattan contact center in November 2014.

“This global award validates our vision and strategy of offering our customers superior customer service to make their travel booking experience effortless, affordable and enjoyable,” said Werner Kunz, chief operating officer at Fareportal, the parent company of CheapOair. “Judged by customer service experts and with this year’s other winners including such industry heavyweights as DHL, Microsoft and Wells Fargo, this award showcases CheapOair’s excellent standards of customer service – and our unique focus on our customers.”

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Launches New Travel Blog

“Miles Away” offers consumers tips and advice from the largest flights-focused travel agency.

December 10, 2014 — CheapOair announced today the launch of its new travel blog, Miles Away. With the holiday travel season right around the corner, CheapOair will offer consumers tips and advice from the experts behind the scenes at the largest flights-focused hybrid travel agency.

“Through the Miles Away blog, we will offer consumers more than just low airfare deals and options,” said Chris Cuddy, chief commercial officer at CheapOair. “The blog will feature expert advice from the CheapOair staff and our airline industry partners that advise travelers how to navigate a busy airport, when they should book flights to trending destinations to get the cheapest deals, and what to do if they run into issues along the way.”

Since the first customer booked with CheapOair in 2005, the hybrid travel agency has offered travelers the widest range of choices with deals on over 450 airlines, online, on mobile apps, by phone or live chat. It was also the first to offer added extras like ChoiceSeats on US Airways, preferred seats and meals on American Airlines, and pre-paid bags on Spirit Airlines.

Now, through the Miles Away blog, the hybrid travel agency hopes to be the consumer’s travel partner – not just during their travel booking, but during takeoff, in-flight, and at their destination, with trained travel agents available 24/7 by phone and live chat until they return from their trip.

Visit CheapOair.com/Miles-Away/ to read CheapOair’s 10 most affordable destinations to travel to on a budget this Thanksgiving.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Announces Top Destinations for Upcoming Holiday Travel Season

Trends Show an Increase in Booking Lead Times, and 2014 as the Best Time to Travel Abroad

December 02, 2014 — CheapOair, the first flights-focused hybrid travel agency, announced today its list of top international and domestic destinations consumers are traveling to for the holidays. The data shows that average roundtrip domestic and international airfare are $480 and $812, respectively. CheapOair also discovered that 2014 is proving to be a great year to travel internationally this season, as more than half of the destinations are showing a drop in fares from 2013.

Domestic Holiday Travel Facts 2014 vs. 2013:

2014’s top three destinations remained identical to 2013’s, with the only difference being Orlando moving to the number one spot, above Los Angeles. This year, Miami made its debut on the top ten list, knocking Seattle from its number 9 position last year.

domestic destinations data 12.01.14

International Holiday Travel Facts 2014 vs. 2013:

This year’s data for international travel yielded two new destinations: San José and San Juan, replacing Guadalajara and Nassau from 2013’s list. More than half of CheapOair’s top ten destinations saw a decrease in airfare pricing, including Cancun, Dublin, Kingston, Montego Bay, Manila and Paris, proving that 2014 is an ideal year to travel abroad.

intl destinations data 12.01.14

“Flexibility and patience are key when traveling during the upcoming holiday season,” advises CheapOair’s travel expert, Tom Spagnola. “Consumers should be willing to adjust their plans by choosing off-peak travel days, as well as consider flying out of smaller, local airports; the difference of a few days or a few miles can mean saving hundreds of dollars on your trip.”

By consistently monitoring travel trends, CheapOair’s mission is to educate and aid consumers and travel professionals in both planning and booking their travel and staying current on the most popular destinations. With partnerships with more than 450 global airlines and a database of more than 2,000 destinations, CheapOair can help travelers find the highest quality, cost efficient flight reservations in the industry.
For more information, please visit http://www.CheapOair.com, http://www.cheapoair.com/mobile, or on our social media pages, http://www.Facebook.com/CheapOair and https://twitter.com/cheapoair.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair.ca Unveils New Ways for Travellers to Save with All-Inclusive Pre-Packaged Vacations

Tour operator pre-packaged vacations now offered to many sunny destinations

November 27, 2014 — With the winter holiday travel season upon us, CheapOair.ca has launched tour operator pre-packaged vacations at competitive prices in an effort to give Canadian travellers more options to sunny destinations, such as the Dominican Republic, Jamaica and Mexico.

The mostly all-inclusive pre-packaged vacations include flights, accommodations, transfers, drinks and meals, and are offered in addition to CheapOair.ca’s existing flight search and booking service.

“When it comes to planning their vacations, Canadians love having a wide choice, as well as value, wherever possible,” said Chris Cuddy, chief commercial officer at Fareportal, the parent company of CheapOair.ca. “With our cost-effective pre-packaged vacations and a wide variety of unique destinations, CheapOair.ca removes the stress of having to plan and search for the best options.”

CheapOair.ca has partnered with 10 of Canada’s leading tour operators to offer these pre-packaged vacations, including Air Canada Vacations, Canjet Vacations, Nolitours, Porter Escapes, Signature Vacations, Sunquest Vacations, Sunwing Vacations, Tours Mont Royal, Transat Holidays and Westjet Vacations.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair bridges the gap between an online and traditional travel agency with certified travel agents available 24/7 to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair.ca on Facebook and Twitter to learn how to travel the world for less.

CheapOair Wins Top Design Honors for its Website

CheapOair website honored as “Best in Class” in Interactive Media Awards

November 25, 2014 — CheapOair, a leading hybrid (online/traditional) travel agency, announced today that it was recognized with top industry honors for its website.

CheapOair’s website was named “Best in Class” winner in the Travel/Tourism category in Interactive Media Awards. Out of 224 entries in the Travel/Tourism category, only 7 were selected as Best in Class winners. CheapOair’s website scored the win with a high, overall score of 481 out of 500.

“CheapOair’s website was earlier recognized as the fastest online travel agency website by Compuware, based on its average response time, availability and consistency,” said Harsh Sood, chief technology officer at Fareportal, the parent company of CheapOair. “We’re excited that CheapOair’s website is now honored by Interactive Media Awards based on its design, content, feature, usability and standards compliance.”

Created by the Interactive Media Council (IMC), a nonprofit organization of leading web designers, developers, programmers, advertisers and other web-related professionals, Interactive Media Awards recognize the highest standards of excellence in website design and development.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Wins Top Creative Honors for its Mobile App and Mobile Website

CheapOair mobile app and website recognized as Gold winners in MarCom Awards

November 24, 2014 — CheapOair, a leading hybrid (online/traditional) travel agency, announced today that it was recognized with two top industry honors for its mobile app and mobile website.

CheapOair mobile app and mobile website were named as Gold winners in two categories – Mobile App of the Year and Mobile Website of the Year – in MarCom Awards. Only 23% of this year’s entrants were recognized with the Gold award.

Since launch, the CheapOair app has been downloaded a total of over 3 million times and is downloaded an average of 4,500 times a day. With the app, consumers can – a first in the industry – book ancillaries, such as baggage, premium seats, priority boarding, and even choose their exact seats. The app has been rated 4 or 5 stars by more than 80% of users and was named to the Top 10 Travel Apps of the Year list by App Annie (in the U.S. and 78 other countries).

“CheapOair’s app has been rated highly by its users and ranked on the Top 10 Travel Apps of the Year list by App Annie,” said Harsh Sood, chief technology officer at Fareportal, the parent company of CheapOair. “We’re excited that both the mobile app and mobile website are now recognized by MarCom Awards based on their creative design and usability features.”

Organized by the Global Association of Marketing and Communication Professionals, MarCom Awards is an international creative competition that recognizes outstanding achievement by marketing and communication professionals. More than 6,500 entries were received this year, from U.S., Canada and 15 other countries, with winners ranging from start-ups to Fortune 500 companies.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.

CheapOair Announces Top Destinations for Thanksgiving 2014

Year-Over-Year Data Shows Four New International Cities are among the Top Traveled to Destinations

November 20, 2014 — CheapOair, the first flights-focused hybrid travel agency, today announced its top ten most popular domestic and international destinations for Thanksgiving. Los Angeles, Orlando and Denver once again dominated this year’s top three domestic spots, however the most popular international destinations list highlights Cancun as the most flocked-to destination this year, followed by Manila and San Juan.

Domestic Thanksgiving Travel Facts 2014 vs. 2013:
This year, the top destinations remain the same when compared to 2013, showing, for the majority, only slight increases in average airfare. In addition to the top three cities upholding their positions this year, San Francisco, CA and Chicago, IL made a jump to the top six destinations, which moved Las Vegas, NV to the number seven spot. The average roundtrip airfare of 2014 is approximately $392, and travelers seeking the best value can find the lowest fares to Orlando, Denver, Dallas, Chicago, Las Vegas, Ft. Lauderdale and Phoenix, as they are all priced below average.

domestic destinations data 11.19.14

International Thanksgiving Travel Facts 2014 vs. 2013:
This year’s data for international travel yielded four new destinations; Manila, Puerto Vallarta, Dublin and Sydney, replacing Mexico City, Guadalajara, Vancouver and London from 2013. This year, airfare prices are varied, showing a combination of both decreases and increases across the board. With a slight cost decline this year for Cancun, the destination moved to the number one spot, as opposed to being number three in 2013. However, the opposite occurred for Toronto, whose cost also declined from 2013 but now holds the sixth spot, versus the first.

intl destinations data 11.19.14

“When it comes to booking travel plans this Thanksgiving, we advise consumers to be flexible, and utilize CheapOair to compare fares and search for different flight options,” explains Thomas Spagnola, CheapOair’s Senior Vice President of Supplier Relations. “Booking flights that are scheduled to fly on off-peak days, whether that be shortening or extending the holiday weekend, will put travelers at ease, and produce the lowest fares.”

By consistently monitoring travel trends, CheapOair’s mission is to educate and aid consumers and travel professionals in both planning their travel accommodations and staying current on the most popular destinations. With a portfolio of products, including partnerships with 450 global airlines, CheapOair’s inventory is guaranteed to find the highest quality, cost efficient, reservations in the industry.

The fares referenced are averages, calculated based on bookings made 30+ days in advance, leaving anytime Friday before Thanksgiving and returning Sunday or Monday following the holiday. With that in mind, the average fare to the top 10 destinations is $391.00. With 90% confidence, CheapOair predicts that the fares can fluctuate +/- $160, based on tickets purchased prior to Nov 6, 2014.

For more information, please visit http://www.CheapOair.com, http://www.cheapoair.com/mobile, or on our social media pages, http://www.Facebook.com/CheapOair and https://twitter.com/cheapoair.

About CheapOair
CheapOair is the first hybrid (online/traditional) travel agency that enables consumers to book travel online, on mobile apps, by phone or live chat. CheapOair (http://www.cheapoair.com, 1-646-738-4820) bridges the gap between an online and traditional travel agency with certified travel agents available to help find deals and offers to destinations worldwide on over 450 airlines, 150,000 hotels, and 100s of car rentals. Partner airlines benefit from access to CheapOair’s broad customer base that books high yield international travel and add-on ancillaries at above the industry average. Follow CheapOair on Facebook and Twitter to learn how to travel the world for less.